We strive to keep the family atmosphere in family practice. Most of our staff have worked here for at least 10 years. We think we have the best staff of any primary care office in the city. All of them have understood from day one that the care we provide to our patients is our #1 priority. The excerpt from our office policy manual is below:

"A Patient" What is a patient? A patient is the most important person in our practice. A patient is not an interruption of our work; he or she is the purpose of it. A patient is not dependent upon us; we are dependent on him or her. We are not doing the patient a favor by serving him or her; the patient is doing us a favor by providing an opportunity to serve him or her. A patient is not an outsider in our business; he or she is our business. A patient is not a cold statistic; he or she is a flesh and blood human being, a human being with biases, prejudices, feelings and emotions like our own. A patient is not someone to argue with or match wits with, or try to outsmart; no one ever won an argument with a patient. A patient is a person who brings us his or her wants. It is our job to handle his or her requirements so pleasantly and so helpfully that the patient will return again.